Frequently Asked Questions


Flights

When you are already traveling and you require any help, we recommend you to get in touch directly with the airline or supplier with the help of contact details made available specific to your origin city/country.
Consolidator Fares are basically discounted fares, which is 20-50% affordable than the published fares. These fares come with similar or more restrictions like specific terms and condition on cancelations and changes. In case, you are sure about your traveling dates; then you don’t have to bother. However, if your travel dates are not fixed, you can purchase travel insurance.
Yes, at FareLord, Consolidator fares are available to be booked as "Exclusive Fares."
Airfares vary by dates and fluctuate every now and then, depending on the demand and availability. In many instances, the airfares go high or sell out instantly between the time you are searching for the flight and booking the seat in specific booking class. That is when the airlines sell their available seats at a higher price. The experts FareLord keep track of these fare changes and make every effort to keep inventory and fares in the listings as current as possible.
When you choose FareLord to make your flight bookings, we make sure that you feel confident and satisfied with the fares of the flight deal you booked for yourself. So, in case, you find lower airfares (including taxes and fees) for the same flight and itinerary on the competitor’s site, which is available for booking; then you are entitled to cancel your booking with us for a full refund or claim for refunding the amount difference in price. However, the passengers must make sure that they have placed the refund request on same day of the booking up to 10 PM.
Airfares vary by dates and fluctuate every now and then, depending on the demand and availability. In many instances, the airfares go high or sell out instantly between the time you are searching for the flight and booking the seat in specific booking class. That is when the airlines sell their available seats at a higher price. The experts FareLord keep track of these fare changes and make every effort to keep inventory and fares in the listings as current as possible.
No, we cannot hold any flight bookings to book it later, as it is against the airline regulations. In case, you found a discounted fare or cheap flight deal on FareLord, we recommend you to book the ticket(s) immediately, as the airfares are not guaranteed until ticketed.
It depends on the airline you have booked with, as there are some airlines that have stopped serving meal onboard and many of them charge extra for in-flight meals. So, it is advised to check with the airlines at the time of flight booking by calling the airline directly and place the request for "special meal" accordingly. Special meal requests must be made at least 24-hours before the scheduled departure. These requests are at the discretion of the airline and are not guaranteed.
Infants, below the age of 24 months are allowed to travel within the United States without paying extra fee, as long as they are seated on an adult's (over 18 years) lap. Only one infant is allowed to travel at a time per adult (over 18 years). In most of the cases, infants traveling internationally are required to pay a percentage of the adult fare, plus taxes and carry a paper ticket even though they are traveling on the adult's lap. Infant tickets cannot be purchased online. To book an infant ticket, please contact our customer support team.
No we are unable to quote any airfares via email, as the flight fares are subject to change and might increase due to increase in demand and seat availability. To know more about the latest fares, please get in touch with our customer support team.
Yes, you can select your preferred seat while making your flight bookings. We recommend you to avail instant help from our expert by dialing customer support number.
While making the payment for the flight booking, make sure that the details such as your name, address, credit card number, and zip code you entered are same as mentioned on your credit card statement. In case of any doubt, contact your credit card company to confirm the information. Moreover, you can also try making the payment by using your other credit card. If you do not have another credit card, please contact our Customer Service team for assistance. We do accept all credit cards including cards issued outside the U.S.
Yes, the team of reservation experts is available round the clock, even on public holidays to offer prompt assistance to the customers seeking help related to their travel planning.
In many cases, it takes three business days to process and confirm the flight booking. So, booking last-minute flights online is not possible. However, you may contact our Customer Support team.
Booking the multi-city itinerary is possible, but you need to check the availability. For professional help, we recommend you to call our customer support team anytime as per your preferred availability.
Most of the flight fares listed now includes all taxes and airline fees associated with the ticket price as per the updated fare rules. The airfares include the base airfare and U.S. fees and other applicable taxes.
Yes, you can book a flight with a stopover. Many airfares include stopover(s) and they are quite affordable too. Just click on the "Multiple Cities" tab on the "Flight Search Engine" and proceed to book your itinerary as per your preferences.
In order to know more about group bookings or travel, we recommend you to avail help from our customer support team by calling on the dedicated customer service number.

The airfares displayed on the websites or portals are subject to change without prior notice and are done by airline/supplier. So, the fares are not guaranteed until payment has been received, and tickets have been issued.

In case of any technical errors, which lead to showing up incorrect fare on the website, we hold the right to advise you on the correct fare within three business days of your booking. You may choose to accept the new fare or cancel your booking. For more detailed information, please read the section- Terms and Conditions Agreement.

Though many airlines allow unaccompanied minors to travel on their flights, but we highly recommend you to contact airline directly to know about the rules, restrictions, and costs regarding unaccompanied minor travel prior of booking your flight ticket.

If you require any changes to be made on your existing booking, please contact our Customer Support team. Moreover, let us inform you that airlines charge a separate fee per ticket including any difference in fare for any changes requested, however, it can vary from flight to flight.

Additional rules and conditions may apply such as:

  • The ticket will be booked with same airline
  • Passenger's name cannot be changed
  • Original booking must be canceled before the original departure date and time
  • Changes may not be entertained when it is about routing, dates or other details
  • Some airlines may not permit any changes even with a fee

Certain fee is charged as applicable, depending on the fare rules when you opt for changing your ticket. The additional charges might include

  • Extra penalties imposed by the airline
  • Additional charges resulting from the new ticket having a higher fare
  • A FareLord service fee will be applied for making the alterations on your behalf

Important Note: Some airlines may not allow any changes under any circumstances.

Generally, the airlines never pre-allot 100% seats of any flight. The Bulk Head and Emergency Exit row seating are not assigned to any passenger. Moreover, many seats are also left unassigned for other airline employees, frequent flyer passenger, etc.

So, in case, you have a confirmed booking, but your seat has not yet assigned, then we recommend you reaching the airport at least three hours before your scheduled departure time, so that you can get your seat assigned by airport ticket/gate agents on a first come, first serve basis.

All flight bookings (including domestic and international flights) must be made with the name appearing on the traveler's government issued identification or passport. No nicknames are acceptable, as Airlines do not allow name changes due to heightened Homeland Security rules. However, if there is any spelling error, you contact our Customer Support team for assistance.

In the majority of the cases, airlines require you to buy replacement tickets at the current fare. If your original tickets are not used after a specific period (generally 6 to 12 months depending on the airline), you will receive a credit for the purchase price of the replacement tickets minus the application fee. This fee is typically $100.00 per traveler but may vary by airline.

Please note that these policies and fees are subject to change at any time. If your paper tickets are lost or stolen, you can file a lost ticket application by contacting our Customer Support team.

When you book with FareLord, we make sure that you get informed about any flight changes via email or phone. However, airline/supplier have right to make changes without prior information to agencies and many a times, we are not aware of these changes made by the airline. So, we recommend you to reconfirm your itinerary directly with the airline at least 72 hours before the departure.

However, in case, you have requested changes and have accepted a schedule change from the airline (either by speaking with one of our agents or with a representative of the airline); then you will be required to pay applicable penalties or fees for the requested future changes. However, you will not be charged any fees or penalties if the airline has changed your flight schedule without your request or discretion.

In case of cancelation, the refund policy might vary by airlines to airlines or type of ticket issued. The discounted airline tickets are generally non-refundable. Though they are economical, but the fare rules applied are restrictive. Hence, you will not get a refund if you cancel your flight. Refund restrictions are mentioned on our website.

We strongly recommend you to read and agree to our Terms and Conditions before booking any flight. Once you cancel a booking, you are subject to the terms of the cancellation, as documented in our "Terms and Conditions."

In case, you encounter any mistake in date of your itinerary, you must immediately contact our Customer Support team.
In case, the email you have received shows pending status; then it signifies that your booking has not yet confirmed by the airline. You will receive an e-mail with the confirmed itinerary after your credit card has been charged with the amount and tickets have been issued.
Once the booking has been confirmed, you will receive a paper ticket within 2 to 3 business days. You would be also provided with tracking number so that you can track the delivery status of your paper ticket. In case you have not received your paper tickets and your departure is nearing, please contact our Customer Support team.
At the time of flight booking, you will be acknowledged, whether you will receive an e-ticket or a paper ticket via post or courier. If any change occurs with your type of tickets because of any technical glitch, FareLord will notify you within 24 hours of your booking. However, when your itinerary include multiple airlines that don’t have any ticketing agreements, we only issue a paper ticket and for that we will send you a confirmation through an email.
We advise you contacting the airline at least 72 hours prior your scheduled flight departure, in order to confirm your booking. Also, you must reconfirm your return flights, within the same time frame.
Partially used tickets are of no value. In some cases, unused tickets may be exchanged for a new ticket (subjected to the policies of the airline). But, if you don’t show up for the flight, your unused ticket will not hold any value.
To add more passengers, the only way is to make a new booking. Since fares are subject to change every moment; FareLord does not guarantee the availability of the original fare or flight.

Most airlines now offer e-tickets or electronic tickets which allows you to travel without worrying about the loss or theft of your paper tickets. But, when traveling with e-tickets, ensure to carry government-issued photo identification (such as a passport or driver's license) with you to the airport.

However, you need to have your printed boarding pass up to 24 hours in advance to proceed through the security checkpoint. If you have checked-in with your baggage online or have e-tickets, you must go to the ticket counter to obtain your boarding pass.

Many U.S. airlines have changed their baggage allowance for both cabin/carry-on bags and check-in luggage. And some carriers are now charging a fee for the second bag as well as for the carry-on luggage. To get the updated information on the baggage restrictions, please call the airlines directly.
If you are changing flights and your airline has a baggage agreement, your baggage will be checked through to your final destination. In case, there is no baggage agreement, it will be your responsibility to go to the Baggage Claim counter at the very first airport from where you are changing your flight to claim your bags. From there, you must check-in your baggage again for the next flight.
Please look for baggage alert in your itinerary. If you have one, it means the airlines do not have baggage agreement. Please call the airline you are flying, and confirm whether your baggage will be checked to your final destination or if you will have to claim your luggage when you change planes.

If you miss your departure flight, the airline has the right to mark your ticket as a "No Show" booking. It means your ticket has no value and cannot be changed or refunded, even with a penalty. If you are on your way to the airport and feel you might miss your flight, you must call the airline immediately to avoid the situation of "No Show."

If you've boarded your departure flight, but have missed the subsequent flight, you should go to the nearest ticket counter of your airline as soon as possible. In case you've missed your flight, you were supposed to change to due to a problem that is within the airline's control, they should provide you with a booking in the very next available flight. If the reason for missing a flight is not within the airline's control (weather, air traffic, etc.) or due to your fault, it will be left entirely up to the airline's discretion to protect you or not. If the airline decides that protection is not acceptable, it will be up to the passengers to find their way to their final destination at their own expense.

Important: If you miss any of your flights, all consequent flights in the same itinerary will also be canceled under the "No Show" policy.

Prepaid Ticket Advice is a system where a message is sent to the airline for issuing the paper tickets at the airport. This is applicable in cases where paper tickets cannot be delivered to the customer's address or in some instances due to some countries’ rules and regulations; we are unable to issue you an electronic ticket.

Once the PTA has been sent to the airline for your booking, we will email you one PTA number for all passengers involved in the booking. You will have to provide this number at the airline ticket counter upon check-in at the airport to obtain the paper ticket(s).

Please note that a PTA service fee of $150.00USD will be added to the "Airline Fees and Taxes" amount to cover this cost.

FareLord offers various special discounts and deals including military discounts. Since most airlines offer discounted airfares for Military-ID cardholders or active duty personnel, you can opt for these tickets to grab a good deal.
Adults over the age of 65 may be eligible for senior citizen discounts, but it is subjected to airlines' policies. As many domestic airlines no more offer a senior discount and not all international carriers provide such discounts. In case, there is a senior discount available it will show up while booking online.

Adult fares are for travelers’ age between 18 and 64.

Senior travelers fall under the age group of 65 and above. Fares may not be discounted on all flights.

Children are travelers aged between 2 and 17. Please note most airlines charge full fares to children older than 11.

Infants are children under the age of 2.

To know about the infant ticket options and book flights if traveling with them, please contact our customer support team.

Lap - adults traveling in your group may hold the infant(s) throughout the flight without opting for a separate seat. Infants in laps usually ride for free on domestic flights, but, on most international flights, you will need to pay a fee for the same. There are special fares charged for the seats reserved for infants. Please check with the airline directly for more information.

Round trip means flying from one location to another and returning to the first location.

One way means flying from one location to another, and not returning to the first location.

Multiple destinations mean visiting several locations by choosing flights between each of those locations.

However, some airlines may use different names to describe their classes of service, here are some common terms used:

Coach/Economy Class is seating is in the main cabin area which is the most economical.

Business Class The seating in such a cabin is quite spacious, allowing you to recline farther and giving more leg space. It also offers an upgraded meal service. Business class tickets are costly than Economy class but less than First Class.

First class seating is the most expensive and located very close to the front part of the aircraft. It has limited but most comfortable seats and offers upgraded meals. Other perks include shorter check-in queues and access to the airline's airport business lounge. Please note that not all aircraft offer this kind of seating arrangement.

Flight options include:

Nonstop flights: Check this box if you want to see fares only for flights that do not stop or provide the opportunity of changing planes at one or more airports before you reach your final destination.

Connecting flights: Flights may have one or more landings and departures. Passengers will have to get off the plane and re-board another flight to reach the final destination.

Stops but no plane change flights: These flights may have up to 2 landings and departures that may not be disclosed upon booking, but you are not allowed to change the planes.

  • FareLord shall not be liable for the failure of travel service suppliers, including but not limited to airlines, hotels, steamship lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers.
  • FareLord does not guarantee or ensure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. If a supplier defaults before providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third parties unless FareLord caused such.
  • In an event when a supplier defaults before providing services, you may pursue any recourse against the supplier for refund, which may be permitted by law or statute.
  • FareLord warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers to protect you from such default. Except as expressly stated herein, FareLord holds no responsibility for actions relating to travel services beyond the control of FareLord or its employees.
  • FareLord is not liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products.
  • FareLord shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs after payment for such service.
  • FareLord acts as a service bureau that provides value-added service to retail travel agents.
  • FareLord has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products. For your, convenience FareLord has included its service bureau fee in the fare quoted to you. Our service bureau fee may vary depending on many factors, including the market conditions, the amount of savings we pass on to you, the time and effort we spend on locating the tickets you request at the best prices, upgrades applied if any, your form of payment, etc.
  • Discounts offered may vary depending on some factors including airlines utilized, class of service, destination, time of year (Low, mid or High Season), advance notice provided, minimum stay requirements fulfilled and flight load.

If you are traveling to a domestic destination, you will need your boarding pass, any government or a state-issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details.

For all kinds of air travel outside the United States, a valid passport is required. Additionally, many countries also need a visa for entry. To know more about the essential documents, please get in touch with our customer support team.

Yes. You should re-confirm your domestic flight 24 hours in advance and international flight 72 hours in advance by calling the airline directly. Make sure to check for any schedule changes in your itinerary. Airlines reserve the right to cancel bookings if bookings are not reconfirmed, whether the tickets have been issued or not.
Many countries require special documentation for entry with a one-way ticket. But for security reasons, some countries have added this condition recently. Passengers are responsible for securing any necessary entry documents before departure.
Secure Flight is a pre-screening program carried out by the United States Department of Homeland Security (DHS) that streamlines the security watch list matching process. It collects passenger data, to improve the travel experience for all airline passengers.

When making a flight booking, you will be required to provide the following Secure Flight Passenger Data (SFPD) when traveling:

  • Full Name as it appears on a government-issued ID that you will be traveling with.
  • Date of Birth
  • Gender
  • Redress Number (if available)

There are certain objectives of the Secure Flight Program:

  • Detecting known and suspected terrorists
  • Stopping individuals on the No-Fly List from boarding an aircraft
  • Subjecting individuals on the Selectee List to enhanced screening to determine if they are permitted to board a plane
  • Protecting passengers' privacy
  • Facilitating passenger air travel

Redress Number is a unique number which is assigned by the Department of Homeland Security (DHS) to a passenger who has been previously identified for screening at the airports. The passenger only need redress number, when during their early visit to the country they are heading to; they had faced issues entering that country.

If you had any issue during your previous visit, then it is highly recommended to carry your Redress Number to shorten the entry procedure. For more information on the redress process, visit www.dhs.gov/trip.

While making the flight bookings online, one should always make sure that the name they enter must match exactly with the name mentioned on government ID. If the passenger booked their ticket with different name or slightly changed including no middle name, surname; then airline holds the right to deny passenger from boarding.

In case, you are unable to fly, you need to inform us or the airline immediately by calling on our dedicated Customer Service Number. However, if don’t call or inform the airline and don’t show up at the airport, you would be considered as "No Show" and will be entitled to certain penalties and restriction as applicable.

The necessary documents that need to carry depend on your route of travel and restriction and eligibility mentioned in your passport. In order to know more specifically, you need to call airline or the travel agency. The expert sitting on the help desk, would guide you about the necessary documents that has to be carried.

We advise you to carry the documents that have been instructed by the airline, as it is your sole responsibility. Hence, neither FareLord nor the airline will be held liable if you do not present sufficient or valid travel documents or identification at the airport. In such a case, you will be denied boarding by the airline.

Along with baggage fees and surcharges, the passengers in some cases have to pay Airport Entry and Exit fee, which is collected by the airport authority not by the travel agency or the airline. Such fees are usually collected during the immigration and customs process. However, you should verify with the airline prior of paying any additional charges.

Yes, you can earn miles on your every ticket purchase. However, there are some exceptions as well. Please contact customer service agent for more details.

No, according to our special price contract fares, the passengers cannot use the miles for any sort of further discounts or travel class upgrades. The frequent flyer miles can only be used, when you are directly booking with the airline.
No, you are not allowed to use airline vouchers or discount coupons to purchase air tickets.

If you are making up your mind to fly with your pet(s); then it is highly recommended to contact the airline directly for detailed information. However, here are some guidelines associated with it:

  • There are limitations related to the size of pets and the number allowed on each flight.
  • Traveling with a pet (except a guide dog) calls for special handling by the airline crew; hence, an additional fee will apply for this service which may vary depending on the different airlines.
  • Your pet may have to travel in the baggage compartment of your flight. And it has some restrictions that depend on the anticipated temperature of the compartment and may vary from airline to airline.
  • There are certain limitations for cages and other shipping containers such as size, ventilation, strength, sanitation, and design for safe handling. You must meet the criteria if traveling with your pet.
  • You will need to obtain the health certificate of your pet for air travel. Please check with your Veterinarian for more information.
  • Additionally, there are restrictions by many airlines related to breeds in dogs such as Pugs, Pekingese, and Boxers and in cats (Persians) as they might find it difficult to breathe at high altitudes.

Reason can be anything behind the rescheduling of flight. In order to know more, you could get in touch with the travel advisers through our customer support number.

However, FareLord always strive to make you aware of any schedule changes. As rescheduling is unpredictable not prior decided, FareLord suggests its customers to verify departure times and flight numbers by contacting the airlines directly 24 to 72 hours before the scheduled departure.

Schedule changes in the aviation industry are quite common. In case, you get stuck in situation when despite your confirmed flight booking, the airline has changed your itinerary; then you can contact airline to know more about the rescheduling.

Please note that you will not be notified via an email in case of minor schedule changes that do not have a significant impact on your itinerary. These may include, but are not limited to:

  • Change in the number of flights
  • Flight Departure time changes less than 11 minutes earlier
  • Flight Departure time changes less than 20 minutes later

When you book with FareLord, we will make sure that you are aware of any changes made by airline to the original scheduled departure time or itinerary.

Published Fares are those airfares that are available for sale by the airline.

Bargain Fares are discounted fares available for sale by the airline.

Exclusive Fares are specially negotiated fares with the airlines and are available only on our website.

When "Exclusive Fares" are no more available for sale, as all the tickets have been sold out; then you would only see airfares with highest fare level. In case, you find the airfares pricey, you can check flight by entering other dates and search for suitable fares again under "Exclusive Fare", as the probability of low-cost flight might be high. In case you are unable to find such fares, please contact our Customer Support team for assistance.
When "Exclusive Fares" are only available for one way flights, as all the tickets have been sold out for two way flights; then you can check flight by entering other dates and search for suitable fares again under "Exclusive Fare", as the probability of low-cost flight might be high. In case you are unable to find such fares, please contact our Customer Support team for assistance.
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