The airfares displayed on the websites or portals are subject to change without prior notice and are done by airline/supplier. So, the fares are not guaranteed until payment has been received, and tickets have been issued.
In case of any technical errors, which lead to showing up incorrect fare on the website, we hold the right to advise you on the correct fare within three business days of your booking. You may choose to accept the new fare or cancel your booking. For more detailed information, please read the section- Terms and Conditions Agreement.
If you require any changes to be made on your existing booking, please contact our Customer Support team. Moreover, let us inform you that airlines charge a separate fee per ticket including any difference in fare for any changes requested, however, it can vary from flight to flight.
Additional rules and conditions may apply such as:
Certain fee is charged as applicable, depending on the fare rules when you opt for changing your ticket. The additional charges might include
Important Note: Some airlines may not allow any changes under any circumstances.
Generally, the airlines never pre-allot 100% seats of any flight. The Bulk Head and Emergency Exit row seating are not assigned to any passenger. Moreover, many seats are also left unassigned for other airline employees, frequent flyer passenger, etc.
So, in case, you have a confirmed booking, but your seat has not yet assigned, then we recommend you reaching the airport at least three hours before your scheduled departure time, so that you can get your seat assigned by airport ticket/gate agents on a first come, first serve basis.
All flight bookings (including domestic and international flights) must be made with the name appearing on the traveler's government issued identification or passport. No nicknames are acceptable, as Airlines do not allow name changes due to heightened Homeland Security rules. However, if there is any spelling error, you contact our Customer Support team for assistance.
In the majority of the cases, airlines require you to buy replacement tickets at the current fare. If your original tickets are not used after a specific period (generally 6 to 12 months depending on the airline), you will receive a credit for the purchase price of the replacement tickets minus the application fee. This fee is typically $100.00 per traveler but may vary by airline.
Please note that these policies and fees are subject to change at any time. If your paper tickets are lost or stolen, you can file a lost ticket application by contacting our Customer Support team.
When you book with FareLord, we make sure that you get informed about any flight changes via email or phone. However, airline/supplier have right to make changes without prior information to agencies and many a times, we are not aware of these changes made by the airline. So, we recommend you to reconfirm your itinerary directly with the airline at least 72 hours before the departure.
However, in case, you have requested changes and have accepted a schedule change from the airline (either by speaking with one of our agents or with a representative of the airline); then you will be required to pay applicable penalties or fees for the requested future changes. However, you will not be charged any fees or penalties if the airline has changed your flight schedule without your request or discretion.
In case of cancelation, the refund policy might vary by airlines to airlines or type of ticket issued. The discounted airline tickets are generally non-refundable. Though they are economical, but the fare rules applied are restrictive. Hence, you will not get a refund if you cancel your flight. Refund restrictions are mentioned on our website.
We strongly recommend you to read and agree to our Terms and Conditions before booking any flight. Once you cancel a booking, you are subject to the terms of the cancellation, as documented in our "Terms and Conditions."
Most airlines now offer e-tickets or electronic tickets which allows you to travel without worrying about the loss or theft of your paper tickets. But, when traveling with e-tickets, ensure to carry government-issued photo identification (such as a passport or driver's license) with you to the airport.
However, you need to have your printed boarding pass up to 24 hours in advance to proceed through the security checkpoint. If you have checked-in with your baggage online or have e-tickets, you must go to the ticket counter to obtain your boarding pass.
If you miss your departure flight, the airline has the right to mark your ticket as a "No Show" booking. It means your ticket has no value and cannot be changed or refunded, even with a penalty. If you are on your way to the airport and feel you might miss your flight, you must call the airline immediately to avoid the situation of "No Show."
If you've boarded your departure flight, but have missed the subsequent flight, you should go to the nearest ticket counter of your airline as soon as possible. In case you've missed your flight, you were supposed to change to due to a problem that is within the airline's control, they should provide you with a booking in the very next available flight. If the reason for missing a flight is not within the airline's control (weather, air traffic, etc.) or due to your fault, it will be left entirely up to the airline's discretion to protect you or not. If the airline decides that protection is not acceptable, it will be up to the passengers to find their way to their final destination at their own expense.
Important: If you miss any of your flights, all consequent flights in the same itinerary will also be canceled under the "No Show" policy.
Prepaid Ticket Advice is a system where a message is sent to the airline for issuing the paper tickets at the airport. This is applicable in cases where paper tickets cannot be delivered to the customer's address or in some instances due to some countries’ rules and regulations; we are unable to issue you an electronic ticket.
Once the PTA has been sent to the airline for your booking, we will email you one PTA number for all passengers involved in the booking. You will have to provide this number at the airline ticket counter upon check-in at the airport to obtain the paper ticket(s).
Please note that a PTA service fee of $150.00USD will be added to the "Airline Fees and Taxes" amount to cover this cost.
Adult fares are for travelers’ age between 18 and 64.
Senior travelers fall under the age group of 65 and above. Fares may not be discounted on all flights.
Children are travelers aged between 2 and 17. Please note most airlines charge full fares to children older than 11.
Infants are children under the age of 2.
To know about the infant ticket options and book flights if traveling with them, please contact our customer support team.
Lap - adults traveling in your group may hold the infant(s) throughout the flight without opting for a separate seat. Infants in laps usually ride for free on domestic flights, but, on most international flights, you will need to pay a fee for the same. There are special fares charged for the seats reserved for infants. Please check with the airline directly for more information.
Round trip means flying from one location to another and returning to the first location.
One way means flying from one location to another, and not returning to the first location.
Multiple destinations mean visiting several locations by choosing flights between each of those locations.
However, some airlines may use different names to describe their classes of service, here are some common terms used:
Coach/Economy Class is seating is in the main cabin area which is the most economical.
Business Class The seating in such a cabin is quite spacious, allowing you to recline farther and giving more leg space. It also offers an upgraded meal service. Business class tickets are costly than Economy class but less than First Class.
First class seating is the most expensive and located very close to the front part of the aircraft. It has limited but most comfortable seats and offers upgraded meals. Other perks include shorter check-in queues and access to the airline's airport business lounge. Please note that not all aircraft offer this kind of seating arrangement.
Flight options include:
Nonstop flights: Check this box if you want to see fares only for flights that do not stop or provide the opportunity of changing planes at one or more airports before you reach your final destination.
Connecting flights: Flights may have one or more landings and departures. Passengers will have to get off the plane and re-board another flight to reach the final destination.
Stops but no plane change flights: These flights may have up to 2 landings and departures that may not be disclosed upon booking, but you are not allowed to change the planes.
If you are traveling to a domestic destination, you will need your boarding pass, any government or a state-issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details.
For all kinds of air travel outside the United States, a valid passport is required. Additionally, many countries also need a visa for entry. To know more about the essential documents, please get in touch with our customer support team.
When making a flight booking, you will be required to provide the following Secure Flight Passenger Data (SFPD) when traveling:
There are certain objectives of the Secure Flight Program:
Redress Number is a unique number which is assigned by the Department of Homeland Security (DHS) to a passenger who has been previously identified for screening at the airports. The passenger only need redress number, when during their early visit to the country they are heading to; they had faced issues entering that country.
If you had any issue during your previous visit, then it is highly recommended to carry your Redress Number to shorten the entry procedure. For more information on the redress process, visit www.dhs.gov/trip.
While making the flight bookings online, one should always make sure that the name they enter must match exactly with the name mentioned on government ID. If the passenger booked their ticket with different name or slightly changed including no middle name, surname; then airline holds the right to deny passenger from boarding.
In case, you are unable to fly, you need to inform us or the airline immediately by calling on our dedicated Customer Service Number. However, if don’t call or inform the airline and don’t show up at the airport, you would be considered as "No Show" and will be entitled to certain penalties and restriction as applicable.
The necessary documents that need to carry depend on your route of travel and restriction and eligibility mentioned in your passport. In order to know more specifically, you need to call airline or the travel agency. The expert sitting on the help desk, would guide you about the necessary documents that has to be carried.
We advise you to carry the documents that have been instructed by the airline, as it is your sole responsibility. Hence, neither FareLord nor the airline will be held liable if you do not present sufficient or valid travel documents or identification at the airport. In such a case, you will be denied boarding by the airline.
Along with baggage fees and surcharges, the passengers in some cases have to pay Airport Entry and Exit fee, which is collected by the airport authority not by the travel agency or the airline. Such fees are usually collected during the immigration and customs process. However, you should verify with the airline prior of paying any additional charges.
Yes, you can earn miles on your every ticket purchase. However, there are some exceptions as well. Please contact customer service agent for more details.
If you are making up your mind to fly with your pet(s); then it is highly recommended to contact the airline directly for detailed information. However, here are some guidelines associated with it:
Reason can be anything behind the rescheduling of flight. In order to know more, you could get in touch with the travel advisers through our customer support number.
However, FareLord always strive to make you aware of any schedule changes. As rescheduling is unpredictable not prior decided, FareLord suggests its customers to verify departure times and flight numbers by contacting the airlines directly 24 to 72 hours before the scheduled departure.
Schedule changes in the aviation industry are quite common. In case, you get stuck in situation when despite your confirmed flight booking, the airline has changed your itinerary; then you can contact airline to know more about the rescheduling.
Please note that you will not be notified via an email in case of minor schedule changes that do not have a significant impact on your itinerary. These may include, but are not limited to:
When you book with FareLord, we will make sure that you are aware of any changes made by airline to the original scheduled departure time or itinerary.
Published Fares are those airfares that are available for sale by the airline.
Bargain Fares are discounted fares available for sale by the airline.
Exclusive Fares are specially negotiated fares with the airlines and are available only on our website.