FareLord holds the right to make changes in Terms and Conditions at its sole discretion. Before proceeding with your bookings, FareLord strongly suggests you carefully go through the Terms and Conditions of the site. In case of any disagreement, you must refrain from using the site.
By using the FareLord’s site, you agree to and accept that the rates/fares offered by FareLord and its affiliate partners are an outcome of negotiation between FareLord and the Travel Suppliers and that it includes certain charges reserved by them for providing their services. At the time of booking flight tickets with any travel supplier through this site, you authorize FareLord and its affiliates to book flights on your behalf with travel suppliers for the total amount displayed which may also include any applicable taxes, charges or fees related to the services provided by the travel supplier or FareLord.
FareLord shall not be accountable for any inaccuracies or errors found on the site or the failure of travel suppliers from whom you avail airline services using this site. FareLord does not guarantee or endorse the products or services offered by an external supplier or the refund from any loss due to a result of the financial condition of such supplier.
In a case where a payment has been done and a supplier defaults before providing you the service, the only source for a refund shall be the defaulting supplier, from insurance covering such defaults if any, or as per the by law or statute.
FareLord is not responsible for any act, error, loss, damage, injury, accident, omission, delay, irregularity, non-performance, or any consequence thereof, due to negligence or default of any travel supplier.
FareLord does not take any responsibility for actions relating to travel services that are beyond the control of FareLord or its employees. FareLord shall not be accountable for any difference in price or change in schedule, equipment or accommodations for any travel service, resulting after the booking and payment for such service.
FareLord shall not be liable for any cancelation, delay, strike, overbooking, re-routing, any weather or governmental occurrence as it affects your travel booking made with us. FareLord shall not be responsible for the description of travel products and services offered by any travel supplier, including but not limited to photographs, listed services ratings, and discounts.
FareLord shall not be liable for final currency rates or conversion paid for a travel booking made through us for availing international travel products and services. You agree and accept that currency rates vary frequently, and any quoted price on FareLord’s site in local currency is a guideline, and not binding on the Travel Supplier or FareLord.
Please note that once the booking and payment have been done, they may be wholly non-refundable or there may be a fine involved in cancelation or requesting a refund from the travel supplier. Similarly, once air tickets have been issued, there may be a fine required for any refunds and cancelations. FareLord does not have any control over the prices printed on the tickets, including tickets with bulk fare and specific fare (lower or higher than the collected fare) printed on them.
Discounts offered by FareLord may vary depending on several factors such as airlines used, class of service, time of the year (mid, low or peak season), destination, advance notice provided, flight load, and minimum stay requirements fulfilled. FareLord does not endorse, promote, guarantee, or validate other advertiser's products and services that are promoted on our site.
By making reservations with FareLord, a contract may be formed between you and a travel supplier wherein additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services.
At FareLord, we strongly suggest you go through the additional Terms & Conditions provided by such travel supplier carefully. You hereby approve to adhere to all the Terms & Conditions of purchase levied by any travel supplier with whom you choose to contract, including, but not limited to, payment of all amounts when due and compliance with the travel supplier's rules and restrictions regarding availability and use of products and services.
Certain travel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional costs incurred during your stay or the use of the reserved products or services. Such deposit is not linked to any payment received by FareLord for your car, hotel, or flight reservation. You understand that any violation of a travel supplier's rules and restrictions may result in the invalidation of your reservation(s), in denial of access to the respective Service Element or services, in your forfeiting any amount paid for such reservation(s), and/or in our debiting your account for any expenses we incur as a result of such violation.
FareLord promises to offer flights at the best prices because to ensure our customers are confident and satisfied in finding the best deal on their flight bookings. In an event wherein you find a similar flight itinerary with a lower price available for booking on a Major OTA competitor’s site, we suggest you contact our customer care within 4 hours of booking your itinerary.
Major OTA Competitor
Major OTA Competitor refers to the U.S. English-language websites of Orbitz.com, Expedia.com, Priceline.com, and Travelocity.com.
Same Flight Itinerary
The same flight itinerary means every element of the booking such as airline(s), flight number(s), date(s), itinerary, seat type, and the number of customers is the same in each offer.
Available for Booking
Available for booking means that the itinerary you found is offered by a Major OTA Competitor’s site and is available for booking by the general public at the time you contact us.
Exceptions to the Price Match Guarantee
Price Drop Guarantee is an opt-in service in which you empower us to look for extra savings on airline ticket(s) that you booked with us, which we then share with you in the form of a FareLord gift card.
When you buy our Price Drop Guarantee service, we will search your exact itinerary (travel dates, airports, passengers, airlines and flights) for 24 hours after you book your ticket(s) to look for any extra savings on those ticket(s). If we find any additional savings, you allow us to rebook your ticket(s) for the same itinerary that you already purchased. We will then share those savings with you in the form of a gift card that you can use on future flight booking with FareLord.
Please note that we will also reserve a percentage of the savings as a rebooking fee for providing this service.
The Price Drop Guarantee service does not guarantee any savings and is applicable on all airlines or itineraries, and will only be offered when available. If we don’t find significant additional savings on your same itinerary (usually $30 or more) we will not be able to offer you any additional value and your original air tickets will stay in place. If we issue new tickets to realize additional savings as stated above, we will notify you of the new ticket number through a confirmation email. In case you opt for the Price Drop Guarantee service, we suggest you not to buy any ancillary/extra services, such as seats, pre-paid bags, etc., directly from the airline until after the 24-hour search period is over.
But, if you have bought any of these services directly from the airline in the interim, you will need to call the airline to request for getting them associated with your new ticket number and not with your previous ticket. However, airline rules may restrict you from transferring such services to new tickets or specify that such items are non-refundable; therefore, FareLord cannot guarantee that these requests will be entertained.
Please be aware that the original airfare may be entitled to a full refund only if requested within 24 hours of booking. Other fares may be refundable according to the original fare rules. By opting for our Price Drop Guarantee service, you accept that once your new booking is initiated, you waive off your right to a refund, if eligible, on the original ticket and elect to apply any refund to the purchase of the re-booked ticket and FareLord’s re-booking fees. The newly issued tickets will be eligible for a refund to the same extent as the original ticket(s) and will be subject to the rules and restrictions of the airlines as well as FareLord’s Terms and Conditions.
In no situations, including, but not restricted to negligence, shall FareLord or its providers, be held responsible for any damages to, or viruses that may infect your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any email or links sent to you by FareLord.
In no event shall FareLord or its providers/distributors, be liable for any injury, loss, claim, damage, or any special, exemplary, direct, indirect, punitive , incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the travel reservations booked through FareLord, even if advised of the possibility of such damages.
In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges outlined in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the site must be brought within one-hundred and eighty (180) days from the date on which such claim or action arose or accrued or purchase was completed.
Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the site shall be at your own risk. We are acting only as an intermediary or an agent for providers of travel products and services by selling, promoting, or accepting bookings for products and services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.) and are in no way liable for such providers' products and services.
By using the site of FareLord, you agree and accept to irrevocably waive any claim against FareLord, its subsidiaries or affiliates, and any of such party's officers, managers, agents, directors, contractors, or employees, and clearly agree that neither FareLord nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held responsible for:
Please note that FareLord shall not be responsible for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.
You agree to indemnify FareLord and its affiliates, suppliers, and such parties’ officers, employees, directors, and agents from and against any claims, demands, causes of action, damages, losses, or any other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of:
In case if you have a dispute with a travel product or service supplier(s), including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, traveler assist service providers and insurance providers, you relieve us, our partners, affiliates, joint ventures and their respective officers, directors, managers, agents and employees from claims, demands and damages (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
FareLord values its customers and their privacy. Rest assured, the information shared by you during your booking process such as name, email address, contact number, credit card details, and other is safe with us as it is saved on Secure Socket Layer which ensures the security of your data and online transactions.
Protecting Your Security
To ensure that your debit, credit or charge card is not being used without your permission, we may validate your details such as name, address and contact number shared by you during the booking process against appropriate third-party databases.
By accepting these Terms & Conditions, you agree and allow us to do such verification checks as mentioned here. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part. Rest assured this verification process is performed only with a purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998.
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the site in accordance with all the Terms & Conditions stated herein. If you are using this site and/or making travel reservations or bookings for another person, you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for using the Site (as well as for the use of your account by others). You are responsible for any bookings and travel reservations made by people under your direction or control. You also warrant that all information supplied by you or on your behalf, or by your family members while using the site is correct, latest, complete and accurate. Also, you confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.
While using any of the site features for uploading material on the site, or making contact with other users of the website, you must adhere to the applicable laws and the best standards of internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload on this site will be considered non-confidential and non-proprietary, and we hold the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you on the site constitutes a violation of their intellectual property rights, or their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the website. FareLord reserves the right to remove any material or posting you make on the site if, in our opinion, such material does not comply with these Terms & Conditions.
FareLord values its customers and their satisfaction is of utmost importance. Hence, if a dispute arises between us, we will try to resolve the dispute fast and in a fair and cost-effective way. We suggest that before taking any action, please reach out to us by contacting our customer service number or write to us at reservations FareLord so that we can look into the issue and address your concerns.
Or else you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the site or these or previous versions of these Terms & Conditions (each, a "Claim"), in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.
This agreement shall be governed by and imposed in accordance with the internal laws of the State, and the parties agree that in case of any dispute arising from or relating to this Agreement shall be resolved in the state or federal court, as applicable.
You agree that the facilities of the site related to travel reservations shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that misuse or abuse of these facilities may result in you being denied access to such facilities. Also, you agree:
FareLord will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the site or to your downloading of any content posted on it, or on any website linked to it.
Please note that we reserve the right to cancel your FareLord account, any reservations in your name, and dismiss you from using the site if you violate any of the above prohibitions.
In order to complete a booking, the following steps are taken to do its validation:
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
The terms of your booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the booking stage, you can only cancel or change the details (such as names or destinations) of your booking at our sole discretion and in accordance with these Terms & Conditions.
These booking processes will apply to any of our individual Service Element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the booking process. We reserve the right to change the booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip, a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit.
Neither FareLord nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever if you are denied boarding, delayed or deported due to non-fulfillment of the above.
Government entry/exit fees may apply, depending on your destination.
These are your sole responsibility and will be added to your booking charges.
FareLord reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the booking or allow FareLord to collect an amount equal to any increase in price from your provided credit or debit card, before your departure.
All travelers on your booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your booking.
Frequent traveler points and/or miles may or may not be available for any portion of your booking. You must check this with the relevant Travel Supplier.
Once you have made your booking, you cannot transfer or change the name(s) or destination(s) listed in your booking. Your booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. Passengers may inspect the full text of the contract of carriage at the airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery services the full text of the contract of carriage.
The incorporated terms of the contract of carriage may include: (1) Limits on the airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.
Prices, Taxes/Fees, and Payment
Our total prices are inclusive of all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your booking unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at the time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.
Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, ski racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Prices quoted also exclude any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of booking. FareLord accepts all major credit and debit cards with a valid billing address.
You hereby authorize FareLord and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your booking.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your booking.
All offers, prices, and conditions of sale may be subject to:
If your itinerary involves an ultimate destination or a stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may apply to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event, the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
Passengers starting a journey involving an ultimate destination or a stop in a country other than the country of departure are entitled to the treaties- Montreal Convention and the Warsaw Convention. The Conventions govern and, in most cases, limits the liability of carriers to passengers for death or personal injury. To get additional protection, they can choose to buy insurance from a private company. Please note such insurance is not affected by any limitation of the carrier's liability under the Montreal Convention or Warsaw Convention. For further information, please consult your airline or insurance company representative.
In addition to each Travel Supplier's cost and fees, FareLord may charge a service fee according to per-passenger and per-ticket and is normally non-refundable.
Please be informed that most of our tickets, hotels, cars, packages, and cruises do not allow any changes in the date or name once the booking is made. Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive. Hence, FareLord does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you if the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes.
A majority of our airline tickets are 100% non-refundable. However, in some cases where the airline allows for any cancellations, a credit may be applicable towards a future booking by the same traveler on the same airline. Normally, a specific expiry date is associated with the credit issued by the airline supplier after which it is not valid and cannot be used. Hence, we suggest you discuss any additional restrictions attached to your credit with a customer service agent. All such bookings where the cancelation may be permitted must be canceled before the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable FareLord post-ticketing fees. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.
You have the right to make changes in your itinerary but only in case of events like emergencies or conditions that are unavoidable, but, FareLord does not guarantee full refund or bookings at the same fare paid originally by you.
We suggest you to through the Terms and Conditions of all the airlines (which can be found on their respective website), if your itinerary includes flights operated by more than one airline. Each airline will have its own restrictions, rules, and fees. If one of these flights is affected by an airline change (e.g., cancelation or rescheduling) that causes a customer to make changes to the other flight, the customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights before traveling. You may be asked for proof of your return ticket at check-in.
Important Note: Once the request for cancelation has been placed with our customer support agent, we will notify you through an e-mail notification that the request has been received along with a tracking number. Please note such an e-mail does not ensure that you will receive a refund. It is only an acknowledgment that your request has been received. Upon receiving your cancelation and refund request, we will contact the suppliers such as airlines, hotels and rental car companies to create a waiver, only if it is eligible for a refund. The decision of the supplier will be final, and we will notify you about it.
To receive the value of the discount, you will need to enter a valid promo code on the payment page. If the code is not entered the discount cannot be redeemed and has no value.
In the event of any technical problems wherein the code is not accepted or a coupon link is not present, you have the right not to purchase the product or service. But in no circumstances, you can apply the code after the purchase is made.
FareLord’s promo code and offers may be revised or withdrawn any time without notice, even if other websites are displaying the same offers.
If the offer is withdrawn, the promo code becomes invalid and the site and system will not accept the promo code when entered. This is final and you have the right at that point to continue with original price or not continue with your purchase.
The final price displayed (with or without promo code) will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
We reserve the right to decline any transaction that may have had an error in promo code value even after the booking is done and booking receipt is issued.
In case of a change in the fares or any other change before your mode of payment is accepted and processed successfully, you may be notified about the same. And only after receiving such notification you have the right to either accept or decline this transaction. If you choose to decline this transaction, you will not be charged.
FareLord’s Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of airfare.
Important Things to Note:
To ensure further protection in case of transactions determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. To validate such transactions, we may contact you or your bank.
FareLord is not liable if your credit or debit card is not approved or charged and there can be many reasons for the same. For example, the airline could not confirm the booking, fare increased since payment information was submitted and before ticketing; or sufficient funds not available in the credit card.
In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost initially quoted to you the ticket becomes non-refundable and non-cancellable.
FareLord uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse FareLord in cases of chargeback or credit card disputes where you have genuinely purchased a service on our website.
Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. To establish the validity of such transactions, we may contact you or your bank.
If your credit card declines at the time of processing your transaction, we will try to notify you by email within 72 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have the right to cancel the booking at no extra cost and you will not be charged ant service fees for this.
Please note that requests for seats, meals, frequent flyer and other special requests are requests only
So, it is recommended you contact your airline directly to confirm these requests before your scheduled departure date.
Baggage fee ranges from $15 up to $200 or more depending on the size and weight of the bag and is charged per checked bag. These fee needs to be paid directly to the airline. Although, we try to keep the baggage fees table updated, it is always recommended that you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
In case there are two or more airlines involved in your itinerary, you will have to reclaim your bags at the connecting airport and check-in again to continue your journey. In such a case where you have excess baggage, you will have to pay an extra fee that's assessed by each airline.
Any service fees that we charge for requesting such optional services and products on your behalf are non-refundable for services rendered and do not guarantee such requests will be honored by the airline(s).
We strongly encourage you to check the restrictions the airline(s) operating your flight(s) might have in connection with the optional products and services you request through us.
You acknowledge that we are acting as a marketing agent with regard to any airline optional services and products. You agree that our entire aggregate liability to you arising out of or in connection with your request for any optional services and products through us is limited to the purchase cost of such services or products. We strongly encourage you to contact the operating carrier to resolve any issues concerning the use and availability of any such optional services and products.
Flight cancelations or schedule changes may happen due to the following reasons:
FareLord does not hold any liability for canceled flights, missed flights, or flights not connecting due to any scheduled changes made by the airlines.
Airline Policy on Schedule Changes
Rules and policies regarding schedule changes vary depending on the airline and are beyond our control.
Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future date but can also reflect same day changes. Types of changes could be- time changes, flight number changes, routing, date changes and or cancelations. Cancelations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.
Policy on Schedule Changes
FareLord makes every attempt to notify the customer of any schedule changes. However, it is always best to contact the airline to reconfirm your flights within 72 hours of departure.
Before the Departure
If an airline makes changes to any of its flights within 4 hours of your original flight times, we will notify you of such change by email. Although, we will try to contact you via other information provided by you, if we are unable to get in touch with you, our email will serve as the final notice. For all such changes within 4 hours, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. FareLord does not assume any liability whatsoever for canceled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Date of Departure
If you have already arrived at the airport, you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airline’s website and weather channels for airport updates. It is always best to contact the airline directly if it is the date of departure.
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours before departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond timely.
Depending on departure date and when we receive the change from the airline, we will attempt to send at least three emails and call at least one time. If you do not contact either FareLord or the airline before your departure, you may miss your flights, lose the value of your tickets and possibly have your travel postponed by 1 or 2 days or even a few weeks before the airline can accommodate you.
Once you have contacted FareLord, we will contact the airline on your behalf and try to come to a resolution. In some cases, the only resolution may result in the cancelation of the flight and refund.
If a customer does not fulfill their obligation, they may miss their flight or lose the value of their reservation, and other options may not be available.
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re-protect the customer, we will request a refund.
If a flight gets canceled, FareLord will attempt to contact the airline, find other flight options and/or discuss refund options.
Airline flights may be overbooked, and there is a possibility of non-availability of a seat for which a person has a confirmed reservation. Since every airline has its own rules for dealing with such scenarios, we suggest you check with the airline or call us for details.
You must check with the airline directly for unaccompanied minor age requirements, restrictions and fees, as each airline has its policies and regulations for children ages 16 through 18 (age may vary by airline) traveling alone.
Some of the changes that may happen at any time are:
Before booking an itinerary, all customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. For more and reliable information regarding international travel and meeting the visa, passport, and other travel requirements, you can visit www.travel.state.gov or contact the consulate/embassy of the country(s) you are visiting or transiting through.
FareLord will not be responsible if proper travel documents are not available and you are denied entry or transit into a country.
Purchasing tickets with FareLord does not guarantee entrance to the country of destination. Traveler understands that FareLord accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by FareLord employees must be verified with government authorities. Such information does not imply responsibility on FareLord's behalf.
All flights should be confirmed directly with the airline as last-minute schedule changes may happen. Re-confirmation must be done at least 24 hours before the domestic flight departure and 72 hours for flights to Hawaii and international destinations.
In the event of a mistake made by our agents in the booking process, we shall make attempts to rectify these errors at the same time. FareLord stands committed to providing compensation up to a maximum of the entire service fees that FareLord has collected for that booking in addition to a $50 coupon as redemption towards purchases from FareLord within 12 months in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond these 24 hours, FareLord will not be responsible for these errors.
Once the booking has been made, it is the responsibility of the traveler to review and reconfirm the details such as name, dates, flight numbers, airlines and routing including all airport changes. If you find any discrepancies in your itinerary, please contact a FareLord customer service agent within 4 hours from the completion of the booking.
If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking. You are requested to review and save the itinerary.
Federal law prohibits travelers from carrying hazardous materials aboard aircraft in your luggage. Violation of the law can result in five years of imprisonment including penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals.
Special exceptions include small quantities (up to 70 ounces total) of medicinal and toilet articles that can be carried in your luggage and certain smoking materials carried on your person. For further information, contact your airline representative.
Some destination countries may require the air carrier or foreign air carrier to treat an aircraft passenger cabin with insecticides before the flight or to apply an aerosol insecticide in an aircraft cabin used for such a flight when the cabin is occupied with passengers.
Important Points to Consider When Booking a Hotel
Hotel photos and information regarding the service, amenities, products, etc. are provided to us by the supplier. Therefore, FareLord holds no responsibility for any changes that the supplier has not updated.
Specific features such as non-smoking rooms or bedding type are just a request and not guaranteed unless otherwise specified by the hotel. While most hotels will try to honor your requests, neither FareLord nor the hotel will guarantee that your request will be honored.
Some rates involving specific requirements such as Corporate, Government (including Military), AAA, or AARP membership will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.
Please note you will not be entitled to a refund in case of unused room nights due to early departures.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel before check-in to find out availability and pricing.
All types of booking Bonus offered by the hotels such as free breakfast, tours, etc. are subject to change and availability and are direct control by the hotel.
Prepaid Reservations (includes Full Base Amount -room only) are charged to your credit card at the time of booking. Fee for other services such as energy surcharge, resort fees, and cleaning fees, may be charged according to per day basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.
Pre-Paid Booking Vouchers
Some hotels will require a voucher at check-in. FareLord will send the voucher to the email address shared with us at the time of booking. It is always recommended you have a copy of your email confirmation with you at check-in.
Book Now, Pay Later Bookings
Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. FareLord strongly recommends that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours before check-in. On some non-prepaid hotels, hotel companies require a deposit up to the full amount of the stay. These rates are usually non-refundable, with no modifications allowed.
It is important that you confirm directly with the property that they do, indeed, accept pets. FareLord accepts no responsibility for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.
Meal Plan is a kind of dining arrangement that you have chosen for your hotel stay. For example, you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have chosen an apartment with cooking facilities which allows you to cook or arrange your meals as per your convenience.
The various options in meal plans that you can choose from include:
Hotel Changes, Cancelations and Refunds
Any changes or cancelations should be requested by calling customer service.
No-Show means when you fail to show up at the time of check-in for your reservation without prior notification. In case you are not going to check in for your reservation you will need to contact the hotel directly. But please note, you will be charged penalties or lose the entire pre-paid or deposit amount of your booking depending on the hotel restrictions.
Hotels may take up to 24 hours to return a confirmation number. The process starts when you book the hotel on our site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from FareLord, please email us at reservations FareLord and include the confirmation number and a contact phone number. We suggest you reconfirm your hotel reservation 24 hours before check in.
In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.
All About Changes, Cancelations and Refunds
Please note that any changes or cancelations should be requested by calling customer service.
Additional cancelation and change policies are listed below:
Payment, Taxes, and Fees
For new bookings, FareLord will charge booking service fees - up to $32 per night, per room.
For making any changes/cancelations/refunds to the hotel reservation, FareLord will charge a service fee $25 per room per night in addition to any supplier penalty fees.
Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for taxes and fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for customers booking Canadian hotel accommodations utilizing our services or for Value Added Tax ("VAT") or similar taxes imposed by countries outside the United States.
Currency conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed daily. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.
Source of Inventory
To provide a wide selection of hotels /accommodations to our customers, FareLord has tied up with several third-party suppliers for sourcing the inventory, some of which have their own terms and conditions which may apply to your booking.
CAR BOOKINGS RULES AND REGULATIONS
Daily rates imply a 24-hour reservation period. Weekly rates imply a 5-7-day reservation period. You could be charged additional fees for cars returned at a different time or date or location from the original reservation. For example, holding the car for 27 hours could cost you a single daily rate, plus an hourly rate or half a day rate or a full day rate as imposed by the supplier for the additional 3 hours.
Drivers Must Meet the Following Criteria
Payment Policies for Taxes and Fees
FareLord reserves the right to modify the company’s Vacation Package Terms & Conditions at any time without notice.
Important Documents, Rules and Other Requirements
For any questions, you may contact the corresponding local consulate of the countries to which you are traveling.
Cancelation by Travel Suppliers
Each part of your FareLord Vacation Package is provided by a different airline, hotel, rental car-company and other travel service providers. When a Travel Supplier/Travel Service Provider cancels a portion of your Vacation Package, in such a case, we will, at your request, try to find alternative arrangements. However, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.
Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.
Please note that special requests are just requests. We will try to pass any reasonable requests to the Travel Supplier, but, we cannot guarantee that your special request will be fulfilled.
Pricing, Taxes/Fees, and Payment:
For new reservations/bookings, FareLord will charge a service fee of $50 per-passenger, per-ticket basis for flight bookings, $35 per room per night for hotel bookings and up to $25 for car rental bookings.
Prices and availability do not apply to any single portion of a vacation package and are valid only in conjunction with a vacation package in its entirety. FareLord, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.
Prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your vacation package. Additional fuel, security, baggage, seat reservation, hotel incidentals, and other applicable service surcharges may apply which will be charged by the respective travel supplier at the time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such taxes, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.
Prices quoted for your vacation package exclude liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, ski racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Payment must be made in full through a valid credit card at the time of booking. FareLord accepts all major credit cards with a valid United States or Canadian billing address.
You authorize FareLord and its authorized third party to charge the credit card you have provided for the amount of the vacation package booking.
Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company. This is to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking. Some Travel Suppliers may not accept debit cards. Check directly with the Travel Supplier before arrival.
Vacation Package Cancelations, Changes and Refunds
To change or cancel any FareLord vacation package bookings, you must call FareLord before your departure. Please do not call individual Travel Suppliers. For more information, please visit our "Contact Us" section.
Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancelation rules of each individual travel product component which make up the package.
All travelers on a single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any FareLord vacation package.
You shall be responsible for any and all cancelation fees assessed by FareLord and travel suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.
Partial changes or cancelations to one product component of the package may not be allowed by certain Travel Suppliers. In such cases, all components such as air, car, and hotel must be changed at the same time. You can check with a FareLord customer service representative for detailed information regarding your vacation package.
Upon the beginning of your trip, no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the vacation package.
In the event that changes or a cancelation is allowed for a vacation package, FareLord's service fee for processing such change or cancelation will be up to $100 per-passenger, per-ticket for flights, $25 per room per night for hotel and $10 for car bookings in addition to any fare difference and any applicable Travel Supplier fees.
Cancelation and Refund: If a portion of your vacation package is refundable, the refundable portion thereof will be refunded less any cancelation fee. No refund will be made for any unused or partially used parts of the vacation package.
Airline Component Policies
Hotel Component Policies
Car Rental Component Policies
Activities Component Policies
FareLord strongly recommends the purchase of travel protection, which may help to recover certain change and cancelation fees. FareLord suggests purchasing travel protection from our travel protection provider by adding trip protection to your FareLord vacation package. Travel protection payouts are subject to limits of coverage. Please read the "Travel Protection Terms & Conditions" for full details. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our travel protection provider to confirm that the coverage of your policy is adequate.
Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.
Policies on Submissions, Feedback, Reviews, and Comments
As a FareLord account member, we welcome your comments, submitted reviews of our services and the travel products and services of suppliers and vendors.
(a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and
(b)use the name, any likeness and all graphics that you submit in connection with such Submission. You acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion and that such submissions may be shared with our suppliers. You further grant us the right to pursue at law any person or entity that violates your or our rights in the Submissions by a breach of these Terms & Conditions. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Site. If you do not agree to these Terms & Conditions, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Site). You represent and warrant, as part of your act of Submission, that
(a) you are the owner of the content of your Submissions, or have been granted all the rights necessary from the owner thereof to provide such Submissions to FareLord and for the use by FareLord as stated above, and
(b)the use of such Submissions by FareLord will not invade the intellectual property rights of or otherwise violate the rights of any third party. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right or any other harm resulting from your use of the Site and FareLord's use of your Submissions.
You are prohibited from posting or transmitting to or from this Site:
(a) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law;
(b) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and
(c)any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary rights of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Site or any Submission.
You acknowledge that FareLord may exercise its rights (e.g., use, publish, delete) to any content you submit without notice to you and any payment of any kind. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
AUTHORITY TO SEND COMMUNICATION
By using this site, making a travel reservation or booking, or approving this transaction, you are authorizing FareLord to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers.
FareLord, Inc. owns the copyright of all content displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyrighted content of this website is strictly restricted to non-commercial use only and must include this copyright notice.
These Terms & Conditions are severable. If any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the site, with or without notice, for any reason or no reason. If you abuse this site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately, without notice.
No failure on the part of FareLord to enforce any part of these Terms & Conditions shall constitute a waiver of any of FareLord's rights under these Terms & Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by FareLord nor the reliance of any person on FareLord's actions shall be deemed to constitute a waiver of any part of these Terms & Conditions. Only a specific, written waiver signed by an authorized representative of FareLord shall have any legal effect whatsoever.
Nothing contained in these Terms & Conditions shall be deemed or construed as creating a joint venture, partnership, independent contractor or employment relationship between us or any of the parties hereto based on your use of the Site or making travel reservations or bookings. Neither you nor FareLord is, by virtue of these Terms & Conditions, authorized as an agent, employee or legal representative of the other party. No party shall have any power or authority to bind or commit any other party.